Planning A Visit

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To get the most out of your visit to CITY MUSEUM, we’d like to make a few suggestions and let you know some of our rules and regulations. Familiarizing yourself with this information will ensure that your time spent with us will be comfortable, enjoyable and safe!

City Museum Downloadable Map

What to Wear
With so much to explore, both inside and out, we’d like to suggest that you dress appropriately. We highly recommend that sneakers or closed-toe, closed-heel shoes are worn in the museum. Sandals/flip flops are strongly discouraged. Please note that, regardless of style, footwear must be worn at all times. We’d also like to recommend that you consider wearing full-length pants or jeans, as you will want to take advantage of our multiple slides, tunnels and various attractions.

Bag and Coat Check
To avoid being slowed down as you explore the museum, you can drop your bulky, burdensome bag or winter-storm worthy coat at City Museum’s Coat Check located on the first floor behind the elevator. While you are there you can grab a soda, some candy or a number of other refreshment items.

City Museum Policies
Daytime:
City Museum is designed to be enjoyed by children of all ages. However, visitors under the age of 16 must be accompanied by a chaperone 18 years of age or older. Chaperones must accompany children through City Museum and are responsible for their conduct and wellbeing. Proof of age may be required. When coming in groups of 6 or more, City Museum requires a 1 adult to every 6 children ratio. (Adult is considered any guest over the age of 18 with valid id.)

Sorry, but no food or drink is allowed to be brought into the museum.

Night Time:
After 5pm on Fridays and Saturdays, all visitors under the age of 18 must have an adult with a valid id and a paid admission in attendance (Adult is considered any guest over the age of 18 and a valid ID should contain both photo and birth date.) When coming in groups of 6 or more, City Museum requires a 1 adult to every 6 children ratio.

Sorry, but no food or drink is allowed to be brought into the museum.

Handicap Accessible
The museum is handicap accessible, but there are areas that may be difficult to maneuver. The caves are built like an actual cave system, so there are tight spaces and uneven ground. MonstroCity is built as a giant jungle gym so there are multiple levels which are sometimes only connected by climbers. With that said, staff will do everything they can, including opening doors that are not allowed to the general public to help you get where you want to go and to experience as much of the museum as you want

In and Out Policy
Guests may come and go as they please, as long as they do not remove their wristbands.

Wheel Chairs
City Museum does have wheel chairs available on a first come first serve basis.

Smoking Policy
There is absolutely no smoking, (this includes E-Cigarettes and Vaporizers) while inside the confines of the building, or in the gated areas such as Monstrocity and the Rooftop.

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