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General Operations

What are your hours?   

Hours vary throughout the year. View our hours for more information. 

Are there maps?

We don’t have printed maps because we encourage guests to create their own path and find things as they go, but if you really need one you can find it see it here.

Is the Circus closed?   

The Circus is open most days that City Museum is open! Please check the screen in the lobby for daily Circus times. Circus times are subject to change.  

Can I bring in outside food or drink?  

Outside food or drink is not permitted in the museum. Water bottles are allowed but we encourage guests to bring as little with them as possible. There are also lots of kiosks that sell food and drink in the museum.

Is the museum ADA accessible? 

We have several elevators, rampways, and ADA exits and entrances that are accessible upon request. Simply find a City Museum team member and they’d be happy to help. 

Is coat check available?  

We offer lockers for $8-$12, but you can also keep items in your car and come back in (just keep your wristband(s) on). 

Can I exit and re-enter?  

Yes, be sure to keep your wristband(s) on.

Are there lockers available?

Yes, lockers can be purchased for a daily rental fee of $8 for small lockers and $12 for large lockers. Guests will receive a code to be used throughout their stay. Lockers can be found in the Main Lobby on the 1st floor and on the 3rd floor by Pinball Hall.

Are the ball pits open in Toddler Town?  

All the ball pits are open in Toddler Town on the Third Floor. These ball pits are intended for kids age 6 and under.

Do you accept cash in the museum?

We currently do not accept cash, but we do accept electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. Learn more about our transition to cash-free technology by checking out our Policies.

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