Faster In-Museum Flow With Cash-to-Card Services
The most important part of your experience with us at City Museum is ensuring you have a great experience! City Museum now only accepts electronic payments such as debit cards, credit cards, and mobile payments like Apple Pay and Google Pay. All you have to do is swipe or tap to pay at any ticket window, concessions areas, or gift shops, – no digging for change to pay or waiting for cash back from our staff. A fully electronic payment system streamlines the payment process for both Guests and Team Members, making paying for everything from tickets to sweet treats safer, simpler, and more secure.
Only have cash?
You’re still covered! Guests will have free access to two easy to use Cash-to-Card kiosks conveniently located on the first floor in the lobby and the third floor past the City Circus. You can transfer your cash free of charge onto a card, use it throughout the museum, and if you have money left over, use it anywhere else that cards are accepted.
FAQs:
What do I do if the kiosk takes my money but does not provide a card?
First, please be sure to take the receipt issued during your transaction at the Cash-to-Card kiosk. This will list the amount of cash you deposited. Then, head to the nearest Gift Shop. The ArtiFacts Gift Shop is on the third floor by our main staircase and the first floor gift shop is located in the lobby on our first floor. A Team Member will work with the card provider to resolve the error as quickly as possible so you can get back to fun!
What if I don’t have enough money on the card for my purchase?
There are no penalties or fees if you attempt to make a purchase that is larger than the amount of funds on the card. You will need to provide another form of payment to complete the transaction or load additional money onto a new card.
Why are you no longer accepting cash for payment?
Only accepting electronic payments such as debit cards, credit cards, and mobile methods like Apple Pay, City Museum provide a faster, safer and more guest-friendly experience. Staff will spend less time handling cash and more time serving Guests.
Can I add additional cash to my prepaid card?
Prepaid cards cannot be reloaded. Instead, get a new prepaid card free of charge at one of the two Cash-to-Card kiosks.
What types of payment does City Museum accept?
City Museum accepts electronic payments. These include all major credit and debit card providers (Visa, MasterCard, Amex, and Discover) and secure mobile payment systems (Apple Pay, Google/Android Pay, Samsung Pay). We do not accept cash, however, Guests can transfer cash onto a prepaid card through a simple and safe process at several Cash-to-Card kiosks located on floors 1 and 3 at City Museum.
Where can I use the prepaid card?
The card can be used anywhere payments are made throughout City Museum. Outside of the museum, it can be used at any location that accepts credit or debit cards.
Do you accept Bitcoin or other crypto currencies?
No, crypto currencies will not be accepted at the museum.
How do I load my cash onto a prepaid card?
City Museum guests can transfer anywhere from $1 to $500 onto a prepaid card at kiosks located in the museum. This transfer process is free, and the card can be used throughout the museum and any outside locations where credit or debit cards are accepted.
Is there a fee to use the Cash-to-Card kiosks and prepaid cards?
The Cash-to-Card kiosks are free to use; there is no fee to load cash onto the prepaid card. If the card is used regularly, there is no recurring fee. After 92 consecutive days of no transaction activity, however, a $3.95 fee will be charged each month.
What information do I need to provide to use the Cash-to-Card kiosks?
None! Use of the kiosks is anonymous, helping make the cards provided among the most secure forms of payment possible.
How do I check the balance on my prepaid card?
There are several ways to check your balance. First, you can swipe the card and see the balance at any Cash-to-Card kiosk at City Museum. You can also visit RCbalance.com or call the number listed on the back of each card.